Terms & conditions

Legal notice

Please read our terms and conditions, the privacy policy and our cookie policy before using the Youyou website.

If you do not agree to the below terms, please do not use the website.

Terms and Conditions

The website is owned and operated by YouYou, Denmark, business registration number in Denmark: 28099134.

All names, brands, trademarks and logos on the website are the property of youyou or our associated companies and partners. All names, brands, trademarks and logos are protected by copyright and can only be used with permission from youyou.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Youyou or its associated companies and partners. The content is protected by copyright and can only be used with permission from Youyou.

Downloading content from the website is only allowed for personal, non-commercial use, provided you keep intact the copyright. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Youyou.

Youyou makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Youyou is entitled to change the content of the website at any time without preceding notice.

If the website links to a third party website, Youyou makes not warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Youyou is not liable for damages resulting from use of the website, including loss of income, operating loss or loss of data, operational disruptions or other direct or indirect loss. Downloading is at the visitors own risk. Youyou is not responsible for any damage occurring as a consequence of downloading, installation, storage or use of the software or content from the website, including damage and functional disruptions as a consequence of virus or the like.

Visitors accept that the website must only be used for lawful purposes, and that it is not allowed to perform actions which may harm the website, including adding or removing anything from the website or attempting to obtain access to parts of the website which are not intended for the visitor in question.

General info


Youyou offers a 2 year warranty on all our products. This is following Danish laws and standards. You are obliged to show a proof of date of purchase and proof that you bought it directly from us.


Defects that are related to the production or shipping are covered by Youyou, but defects that are caused by a mishap or by normal or extreme wear is solely the responsibility of the customer. A production related defect will in most cases show very quickly after the product has been taken into use.

Return Complaints

If you have a warranty issue or a complaint about a product, Youyou will have to inspect the defect together with the production and in collaboration decide whether we agree with your complaint or not. You will always have the right to complaint to Forbrugerklagenævnet (The Danish Competition and Consumer Authority), and we will always follow their decision. Read more about your legal rights when buying online here: https://www.forbrug.dk/raad-og-rettigheder/e-handel/fortrydelsesret-og-klager/ To prevent fraud we are legally obliged to refund the return amount to the same credit card or paypal account from where the order was placed from. We claim the right to hold the refund until we have received the goods and until we have agreed that the refund is righteous or until a legal complaint has been settled.

Return Period

We offer a 30 days return option. Please be aware that you shall cover the cost for the return shipping back to us and that you are solely responsible for the goods to be returned in the original condition. If you refuse to receive the goods when delivered to you, Youyou will charge the amount equal to the shipping costs of the return delivery.


We aim to ship your order within 1-3 business days, and followed by Danish public holidays. In certain periods during the year the handling can be longer, but we will always write this on the front page of the website. We also take reservation for force majeure situations. On special orders there will be a special delivery time. We strive to ship orders placed before 15 same day, order then shipped next business day. If you have any questions please do not hesitate to get in contact with us here.

Use Of Data And The Protection Of Your Data

By using our website you agree with the terms & conditions including our use of data which is described in our Privacy Policy. You can read it in the full here. The website use cookies and asks for your permission to do so when entering the website the first time. You can read the full Cookie Policy here.


All prices on the website is included a 25% VAT (Moms) and shown in Danish Kroner (DKK) as a standard unless they are translated into a local currency either automatically or manually. The amount will be charged on your account once the items has been shipped from our warehouse

Order Confirmation

After placing an order on the website, you will shortly after receive a confirmation email. If you doesn’t receive it, please check your email spam filter. When your order is being shipped you will again receive a confirmation email with your tracking-ID.

Tracking & Insurances

All parcels are shipped with a tracking number and are shipped with insurances. In this way you can always track where your shipment is.